Results Day Spa

09/11/09

Totally ruined my hair

by kimward

I would give them a lower rating if it was possible. I have been going to this Spa for almost a year now. At first Kelli seemed to know what she was doing as my own coloring had left my blond roots reddish. She did get rid of the red roots, but from that point on something happened. My color never lasted more than a week and she always insisted on cutting my hair telling me it was in really bad shape. I always had dark roots walking out of the salon after she did my hair. I had worn my hair short for most of the past ten or more years and wanted it to grow. The highlights seemed to turn all blond.

This last time she really ruined my hair. She did put in low lights but once again insisted on cutting my hair. I had new contacts in and was unaware of how much she was cutting. She cut these horrible layers and now I can't do anything with it at all! It will be months until it grows out. She took a photo of me with my cell phone so I have proof of how horrible it really was.

When I got home I called her and told her how unhappy I was. I have also written several e mails through their web site and they have not contacted me at all, so I contacted Aveda Corporate and was told they would get them to call me. They have not called. Aveda does not stand behind their salons and say they are owned individually. That is a cop out.

I spent more than $200 there that day and I deserve better. This is a horrible way to treat your clients. I tip well and have always been nice to these people.

I would highly suggest that if you want to keep your hair, please go somewhere else as they have ruined mine.

• Pros: none
• Cons: high priced and do not know what they are doing